September 19, 2018
Field Service deployment template
Streamlining FS deployments with pre-made templates
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In 2018, Prodly, along with Penrod Software, developed tools to streamline and accelerate the implementation of Field Service. That year, FS was Salesforce’s fastest growing product, with a revenue of more than $100 million. Field Service allows organizations to easily manage, track, and analyze their customer service efforts with seamless interaction between managers, representatives, dispatchers, and customers. But much like Salesforce CPQ, FSL is not plug-and-play, nor set it and forget it. Setup, updates, and ongoing management are tedious and labor-intensive processes that leech away the nimbleness the software should provide. That’s where Prodly makes all the difference.
If you're familiar with Prodly, you've heard how the Prodly toolkit for Salesforce CPQ automates the CPQ reference data update process. This helps customers derive more value from their CPQ investment. Together with Penrod Software—a leading FS implementation partner—we launched a similar toolkit for FS implementation partners and users, providing them with a set of templates and a deployment guide. We also developed our exclusive Guided Deployment Support that makes maintaining and updating FS reference data a hassle-free process. After all, organizations don’t stop caring about their customers after they’ve made the sale. So why not equip service teams with the same tools to make them as effective and agile as possible?
In 2018, Prodly, along with Penrod Software, developed tools to streamline and accelerate the implementation of Field Service. That year, FS was Salesforce’s fastest growing product, with a revenue of more than $100 million. Field Service allows organizations to easily manage, track, and analyze their customer service efforts with seamless interaction between managers, representatives, dispatchers, and customers. But much like Salesforce CPQ, FSL is not plug-and-play, nor set it and forget it. Setup, updates, and ongoing management are tedious and labor-intensive processes that leech away the nimbleness the software should provide. That’s where Prodly makes all the difference.
If you're familiar with Prodly, you've heard how the Prodly toolkit for Salesforce CPQ automates the CPQ reference data update process. This helps customers derive more value from their CPQ investment. Together with Penrod Software—a leading FS implementation partner—we launched a similar toolkit for FS implementation partners and users, providing them with a set of templates and a deployment guide. We also developed our exclusive Guided Deployment Support that makes maintaining and updating FS reference data a hassle-free process. After all, organizations don’t stop caring about their customers after they’ve made the sale. So why not equip service teams with the same tools to make them as effective and agile as possible?
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