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Field Service Lightning Updates

Hayley Coxon

VP of Marketing
Hayley Coxon is the Vice President of Marketing and Revenue Operations for Prodly and accidental admin since 2010. You can find her on LinkedIn.

September 18, 2018

Prodly and Penrod Software are developing tools to streamline and accelerate the implementation of Field Service Lightning (FSL).

FSL is Salesforce’s fastest growing product in 2018. Its revenue is expected to easily surpass $100 million this year. Field Service Lightning allows organizations to easily manage, track, and analyze their customer service efforts with seamless interaction between managers, representatives, dispatchers, and customers. 

But much like Salesforce CPQ, FSL is not plug-and-play, nor set it and forget it. Setup, updates, and ongoing management are tedious and labor-intensive processes that leech away the nimbleness the software should provide. That’s where Prodly comes in.

Prodly for Field Service Lightning

If you’re familiar with Prodly, you’ve heard how the Prodly Toolkit for Salesforce CPQ automates the CPQ reference data update process. This helps customers derive more value from their CPQ investment. 

Now, Prodly is about to launch a similar toolkit for FSL implementation partners and users. We’ve teamed up with Penrod Software, one of the leading FSL implementation partners. Together, we’re creating a set of templates and a deployment guide. We’re also developing our exclusive Guided Deployment Support that makes maintaining and updating FSL reference data a hassle-free process. 

We aim to have the same impact for users of Field Service Lightning that we have with Salesforce CPQ. After all, organizations don’t stop caring about their customers after they’ve made the sale. So why not equip service teams with the same tools to make them as effective and agile as possible?

Field service management


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