Sign up for weekly AppOps insights.

Sign up for weekly AppOps insights.

5 SOX Compliance Business Benefits

Joe Marshall

Sr. Manager, Demand Generation

June 28, 2023

How a Compliant Salesforce ALM Process Benefits Your Business.

When it comes to SOX compliance business benefits, the most important one is of course staying on the right side of the law. But there are more advantages than this, such as increased investor confidence in the integrity of your financial reporting. In addition, you’ll enjoy better decision making capabilities, reduced risk of data breaches, enhanced operational efficiency, and improved customer satisfaction.

A business woman with a laptop smiling while thinking of SOX compliance business benefits.

1. Increased Investor Confidence

One of the main advantages of being SOX compliant is the boost it gives to investor confidence. How so? Well, when you document every change to financially impacting data, investors can see a detailed picture of a company’s financial health—not a fuzzy, incomplete snapshot.

On top of that, compliance requires you to implement a formal change management process with robust controls. This set change management process, with its built-in checks and balances, doesn’t just limit errors and oversights—it virtually eliminates them. 

When you maintain this level of discipline, you convey to stakeholders that you’re serious about minimizing risk and maintaining high operational standards. This approach fosters a sense of security that shareholders appreciate—and helps grow the company’s investor base. 

Benefits of Increased Investor Confidence

The ripple effects of increased investor confidence can’t be overstated. Take transparency in financial reporting, for example. When you’re open about your financial dealings, it draws the attention of savvy investors who value honesty and clarity. These investors recognize your efforts to adhere to high standards of financial governance—and that in turn encourages them to invest with confidence. 

At the same time, increased investor confidence leads to a more stable capital base for your company. When investors are confident you’re compliant and transparent, they’re more inclined to keep their money in your business—even during turbulent market conditions. As a result, your company enjoys a more stable financial footing and is better positioned to weather financial storms.

2. Better Decision Making

To make sound business decisions, you need an accurate, 360° overview of your operations. Thorough documentation of all changes, particularly those that impact financial data, offers a clear view of operations, which opens the door to more precise assessments. And when all changes accurately reflect the status quo, you can avoid hasty, ill-informed decisions.

Advantages of Better Decision Making

What does this mean for your business? Well, you’ll never have to operate in the dark again. You always have the insight you need to navigate complex business challenges, which allows you to align every decision with your company’s long-term business objectives. The result? A future-proof business strategy that stands up to market volatility and secures your company’s long-term success.

3. Reduced Risk of Data Breaches

Data security is critical to any business operation in today’s digital world. And when it comes to SOX compliance, it’s nothing short of paramount, because it’s your legal obligation to safeguard sensitive data. 

To ensure data security in the release process, you have to implement stringent access controls to prevent unauthorized users from accessing sensitive information. At the same time, these controls must allow legitimate team members to perform their jobs. You also have to enforce segregation of duties so that the individual who makes the changes isn’t the same person who approves those changes. 

On top of this, SOX compliance requires physical security, such as physical access controls, data encryption, and security training for employees. Plus, it requires additional technical security measures like firewall protection, data loss prevention, and intrusion detection systems.

With all these controls in place, your Salesforce instance is as secure as Fort Knox—and the risk of serious data breaches diminishes considerably.

Why a Reduced Risk of Data Breaches Is Important

Data breaches are costly affairs—and that’s not just when it comes to financial losses. Sure, in many cases, the immediate aftermath involves a substantial monetary blow. But unfortunately, a data breach usually causes a lot more damage than that.

Your company’s reputation could take a massive hit—and winning back your customers’ trust is no easy task. Once trust evaporates, convincing stakeholders to stay becomes a herculean task. Because of this, a data breach could lead to a rapid increase in customer and investor attrition. 

By being SOX compliant when it comes to data security, you’re not just protecting data. You’re also protecting your company’s financial stability, its reputation, and its valued relationships with customers and investors.

4. Enhanced Operational Efficiency

Perhaps one of the least expected benefits of a SOX-compliant ALM process is the fact that it can boost operational efficiency significantly. Because you have to thoroughly and accurately document each change that could impact financial reporting, you need a high degree of organization in the release pipeline.

Logically, this involves setting up standard processes that help minimize redundancy. But it doesn’t stop there. The best way to ensure SOX compliance is to automate as much as possible because automation eliminates human error.

With Prodly, for example, you can integrate your version control system (VCS) for data with your release pipeline. This not only provides a detailed log of all changes—it also streamlines the release management process, minimizes the risk of errors and code conflicts, and generally makes life easier for your Salesforce team.

In addition, you can use Prodly Compliance Center to quickly generate a detailed audit report without you having to go through the hassle of matching every change request with a specific deployment.

You can also use Compliance Center as a 24/7 watchdog for your environments. It lets you set alerts that notify you of any unauthorized changes. That way, you can immediately address the issue.

How Does Enhanced Operational Efficiency Help My Business?

So, how does all this benefit your business? It’s simple: A more efficient application lifecycle management (ALM) process translates into fewer issues and, importantly, less unplanned downtime of your production org. Never forget that in business, time equals money, and every minute of downtime can equate to lost opportunities and revenue. 

With fewer interruptions, your business users can focus on what they do best—driving your company forward. As a result, productivity levels climb, and your revenue follows suit. 

5. Improved Customer Satisfaction

The business world revolves around one key principle: customer satisfaction. In this customer-centric era, maintaining a controlled and predictable process of making changes becomes an absolute necessity. Why? Because when you perform changes in a structured manner, you mitigate the risk of unplanned downtime. And less downtime translates to fewer interruptions in the customer experience.

Customers want stability and reliability. A company that operates like a well-oiled machine, that never falters or stumbles, will always command a customer’s loyalty. A controlled environment that minimizes service disruption allows you to offer customers that stability and reliability.

Improved Customer Satisfaction: A Powerful Growth Engine

Customer satisfaction is a powerful growth engine that drives both new customer acquisition and customer retention. Happy customers don’t just come back for more–they also become advocates for your brand. Keep in mind that people are 90% more likely to trust and purchase a product from a brand recommended by a friend.

On the other hand, customer retention is equally important. It’s no secret that it’s more cost-effective to retain existing customers than to win new ones. When a customer is satisfied with your product or service, they’re more likely to stay loyal—and that brings in a steady revenue stream. Additionally, satisfied customers are more likely to purchase more from you, which increases revenue per customer and sets you up for sustainable growth.

Reap the Business Benefits of SOX Compliance

SOX compliance is much more than a legal obligation to tick off your list. It’s a powerful lever that propels your business towards sustained success. By encouraging a culture of discipline, it strengthens the integrity of your financial reporting, improves your decision-making capabilities, bolsters data security, and enhances operational efficiency. 

And the cherry on top? An outstanding customer experience that attracts new customers while retaining existing ones. When you’re in compliance, you’re not just playing by the rules—you’re also setting your business up to thrive in today’s hyper-competitive marketplace.


What other compliance regulations should Salesforce teams be aware of?

Besides SOX compliance, you should be aware of other relevant regulations such as GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). In addition, you should be aware of regulations that are specific to your industry, like HIPAA (Health Insurance Portability and Accountability Act), as well as those that are specific to your state or country. 


How does SOX compliance relate to other forms of compliance in Salesforce?

SOX compliance deals primarily with financial reporting and internal controls. Nonetheless, its principles of robust documentation, data security, and access controls can intersect with other compliance areas. For example, good data governance practices for SOX can also support GDPR and CCPA compliance because they require data to be properly managed and stored.


What steps should I take to achieve SOX compliance in my Salesforce release management process?

To become SOX compliant,  you need to set up a standard change management process, maintain data integrity, set up internal controls, document all changes, and have an audit performed once a year by an external auditor. Learn more about achieving SOX compliance in release management.


Prodly Compliance Center

The gold standard for documenting SOX in Salesforce CPQ!