A seamless customer experience (CX) is mission critical to win and keep business in today’s hyper-competitive, digitally transformed marketplace. Capturing and storing information is a crucial part of CX and when done incorrectly, customer retention can decline. From first quote to the invoice, establishing loyalty and a strong brand reputation are major factors when it comes time to re-up. Salesforce Revenue Cloud incorporates products such as Configure-Price-Quote (CPQ) and Billing to achieve this seamless process.
Check out our eBook with our friends from Vertex and ATG to discover: