Your Success is Our Success

All Prodly subscriptions include a basic support plan that provides easy access to technical support, including:

Open a Support Case

Submit, track status, and collaborate in the Prodly Success Community. 

Product Documentation

Browse our Help Site to find what you need.

Give Us a Call

Business Hours: Monday – Friday, excluding holidays
7:00am – 5:00pm PST
+1 (650) 761-4876

Support SLAs

Severity 1

Service substantially fails to perform.

Response time: 1 business hour

Severity 2

Substantial degradation in performance of the Service.

Response time: 2 business hours

Severity 3

Minimal to no impact on the availability or performance of the Service. Prodly will make commercially reasonable efforts to include in the next major release.

Response time: 3 business days